How can I contact customer support?
If you have questions or run into an issue, our team is ready to help: Live Chat: Available directly through the TMarket website. Email: Support@TMarket.rw Phone: Call our local hotline at 0788381185
tifujpl@gmail.com
How do I provide feedback on a service
Your feedback helps us maintain high standards. After your delivery is completed, you will see a prompt in the app to rate the service and leave a comment. Alternatively, you can go to your order history and select “Leave a…
How can I track my order?
Once your order is confirmed, you can monitor its progress directly through the “My Orders” section of the app. You will receive real-time updates when your order is processed, picked up, and when the provider is nearby.
What payment methods do you accept?
We aim to make transactions as convenient as possible. Currently, we accept: Mobile Money (MoMo): The most popular and seamless way to pay in Rwanda. Credit/Debit Cards: Visa and Mastercard. Cash on Delivery: Available for specific services and locations.
How does TMarket work?
Browse: Open the TMarket mobile app to explore services ranging from restaurant meals to grocery shopping. Select & Schedule: Choose your items/services, then enter your delivery location and preferred time slot. Confirm: Review your order details and checkout. Delivery: Your…